Refund Policy

Last updated: 2 October 2026

We want you to be happy with SewResume. This policy explains when refunds apply. Our Merchant of Record, Paddle, processes payments and refunds on our behalf.

1. The Free Scan is free

Running a resume scan costs nothing and requires no payment, so no refund is needed.

2. Paid documents are personalized and delivered instantly

Tailored resumes, cover letters, and packs are custom-generated for you and delivered electronically, usually within minutes. Because they are personalized digital goods supplied immediately, they are generally non-refundable once delivered, to the extent permitted by law.

3. When we will give a refund

That said, we stand behind the Service. We will provide a refund or a free re-run if:

You were charged but your order was never delivered;
A technical fault on our side produced a corrupted, empty, or unusable file;
You were charged in error (for example, a duplicate charge).

In these cases, contact us within 14 days of purchase and we will make it right — a fix, a re-run, or a refund.

4. When a refund may not apply

Because the output is personalized and delivered instantly, we may decline refunds where the document was delivered correctly and the request is simply a change of mind, or where the input provided was inaccurate or incomplete. We will always try to help with a revision first.

5. How to request a refund

Email support@sewresume.com with the email address used at purchase and your order details. You may also contact Paddle, who can assist with billing as the Merchant of Record.

Before opening a card dispute: please contact us first — we can almost always resolve an issue faster than a chargeback, and we genuinely want you to have a document you can use.

6. Contact

support@sewresume.com